SAMEPERFUMES.PK • CUSTOMER POLICY

Customer Conduct, Product Comparison & Abuse Policy

Clear standards for genuine fragrance comparisons, customer feedback, respectful communication and the protection of both our customers and support team.

At SamePerfumes.pk, we welcome genuine feedback, questions, complaints and product comparisons. Our support team makes reasonable efforts to understand customer concerns and provide an appropriate explanation or solution.

We ask that feedback is based on genuine product experience and communicated respectfully. Abusive language, harassment, knowingly misleading claims or repeatedly changing statements for the purpose of provoking or pressuring our team may result in communication restrictions.

Original Perfume Comparisons

SamePerfumes.pk provides premium fragrance impressions inspired by original fragrances. An impression is an independent product and is not represented as the original designer perfume.

If a customer wishes to make a definitive comparison between one of our impressions and an original fragrance, the most reliable comparison is one made after personally experiencing a known-authentic original perfume.

This is particularly important when making definitive statements about scent profile, notes, opening, heart, dry-down, projection or overall similarity.

What is not considered a verified original comparison? A conclusion based solely on online reviews, another impression, an unidentified perfume, memory of a fragrance smelled briefly, an unverified decant, or assumptions about how the original “should” smell.

Understanding Fragrance Notes

Perfume is not experienced as a fixed list of ingredients. A fragrance normally develops through its opening, heart and dry-down, and individual notes may blend together rather than appearing separately.

Skin chemistry, temperature, humidity, application quantity, storage, environment and individual olfactory perception can influence how a fragrance is experienced.

For this reason, not personally detecting one listed note does not, by itself, establish that a fragrance is incorrect or defective.

Important: Listed fragrance notes describe the intended scent composition and character. They do not guarantee that every person will independently identify every listed note at every stage of wear.

Genuine Feedback Is Always Welcome

A customer is completely entitled to dislike a fragrance, consider it too strong or too light, prefer another scent profile, or explain that the fragrance did not meet their personal expectations.

Fragrance preference is subjective. A perfume loved by one person may not suit another person.

To understand a complaint properly, our support team may ask reasonable diagnostic questions, including:

Have you personally used or tested the authentic original fragrance?
How many sprays were applied?
Was the fragrance applied to skin, clothes or both?
How long was the fragrance tested?
Was performance checked away from continuous nose exposure?
Was a tissue-paper or controlled test performed?

These questions are intended to understand the concern accurately and should not be interpreted as dismissing genuine customer feedback.

Unsupported or Continuously Changing Claims

Customers contacting our support team are expected to provide reasonably accurate and consistent information about their experience.

Repeatedly changing the nature of a complaint, making contradictory statements, knowingly presenting assumptions as verified facts, or deliberately attempting to confuse or provoke support representatives may result in the conversation being closed.

Fair Feedback “I personally don't like this fragrance or its performance.”

Unsupported Comparison Claiming certainty about the original fragrance without having properly experienced a known-authentic original.

Personal dislike is always valid as an opinion. However, a definitive claim that an impression is completely different from an original carries more weight when the customer has actually experienced the authentic original being used as the reference point.

Zero Tolerance for Abusive Behaviour

SamePerfumes.pk aims to maintain respectful communication between customers, employees and business partners.

We do not accept abusive, threatening, degrading, discriminatory, vulgar or harassing communication directed toward:

Customer-support representatives
Management or company staff
SamePerfumes.pk or its representatives
Delivery and logistics personnel
Other customers

Abusive communication is not a product complaint. Disagreement with a product, policy or support decision does not provide permission to insult, threaten, personally attack or repeatedly harass any member of our team.

Support Restrictions & Blocking

Where communication becomes abusive, threatening, harassing, deliberately misleading or excessively repetitive despite reasonable attempts to address the concern, SamePerfumes.pk may take proportionate steps to protect its staff and communication channels.

Depending on the circumstances, we may:

End the current support conversation.
Stop responding to repetitive or abusive messages.
Block a phone number or WhatsApp account.
Block or restrict an email or social-media account.
Restrict future customer-support communication.
Refuse or cancel future transactions where reasonably necessary because of fraud, harassment, threats or misuse.

Blocking is primarily a protective measure and is not intended to prevent customers from making genuine, respectfully communicated complaints.

Criticism vs. Abuse

Negative feedback is not automatically abuse. Customers may respectfully state that they dislike a perfume, disagree with our assessment or are dissatisfied with their experience.

Communication may become unacceptable when criticism turns into personal attacks, threats, harassment, vulgar abuse, deliberate misinformation, repeated provocation or persistent unreasonable communication after the relevant concern has already been addressed.

Acceptable Strong criticism expressed respectfully and based on the customer's actual experience.

Not Acceptable Personal abuse, threats, harassment or deliberate attempts to provoke staff.

Fairness to Customers & Our Team

Our goal is to treat genuine customers fairly while also providing a safe and professional working environment for our employees.

We encourage customers to clearly explain their concern, provide relevant information and allow our support team a reasonable opportunity to investigate and respond.

Our support representatives are likewise expected to communicate professionally and avoid unnecessary confrontation.

Impression Perfume Disclaimer

SamePerfumes.pk sells independent fragrance impressions inspired by well-known scent profiles.

Where designer or fragrance names are referenced, they are used descriptively to communicate the fragrance inspiration or intended scent profile and do not mean that the SamePerfumes.pk product is the original designer fragrance.

Differences in opening, individual notes, development, projection, longevity and dry-down may occur. Fragrance experience can also vary between individuals and environments.

Our Final Position

SamePerfumes.pk remains willing to discuss genuine concerns with customers who communicate respectfully and provide reasonable information about their experience.

However, we reserve the right to discontinue communication where a person repeatedly abuses or harasses staff, makes knowingly unsupported or deceptive claims, repeatedly changes their statements in bad faith, or uses customer-support channels primarily to provoke, threaten or harass.

Respectful complaints will always be heard. Abusive or threatening communication may result in immediate communication restrictions or blocking.