Refund policy

SamePerfumes.pk Policies

  • • Return Policy
  • • Refund Policy
  • • Exchange Policy
  • • Cancellation Policy
  • • Damaged Policy

Return Policy

At SamePerfumes.pk, perfumes are considered personal-use and hygiene-sensitive products. Therefore, we do not accept returns once the parcel has been delivered.

  • ❌ No return after delivery
  • ❌ No return on opened or used products
  • ❌ No return without original packaging

Refund Policy

We do not offer refunds once the order has been processed or shipped. Due to hygiene and authenticity reasons, delivered perfume products cannot be refunded unless covered under our Damage Compensation Policy below.

  • ❌ No refund once order is shipped
  • ❌ No refund on opened or used products
  • ⚠️ Refund requests without valid proof will be rejected

Exchange Policy

Exchange requests are accepted only in limited cases where the parcel remains completely sealed and unused.

  • Parcel must be sealed, unopened, and unused
  • Original SamePerfumes.pk packaging/flyer must be included
  • Issue must be reported within 24 hours
  • Complete unboxing video and clear photos may be required for verification

Opened, tampered, or used products will not qualify for exchange under any circumstances.

Cancellation Policy

Orders can be cancelled before dispatch without any charges. However, once an order has been dispatched, courier booking, packaging, labor and operational costs have already been incurred.

⚠️ If a customer cancels the order after dispatch, a 25% Order Processing & Handling Fee will be charged to cover packaging materials, courier booking, labels, labor and other operational expenses.

Customers are requested to order responsibly and avoid fake or unnecessary bookings, as dispatched parcels create direct operational losses for the business.

Damaged or Incorrect Orders

If you receive a damaged product or an incorrect item, please contact our support team within 24 hours of delivery. A complete unboxing video and clear photos are mandatory for verification before any claim can be processed.

Damage Compensation Policy

  • Tester Pack Damage
    per tester bottle arrives damaged during shipping, you may choose either:
    • Rs. 110 refund for each damaged tester bottle, OR
    • One extra tester added free with your next order.
  • 50ml Perfume Bottle Damage
    If a full-size perfume bottle arrives damaged during courier transit, we offer either:
    • 50% refund of the perfume purchase price, OR
    • A replacement bottle after receiving the damaged bottle back for verification.

  • For replacement requests, the customer is responsible for all shipping charges associated with returning the damaged product and receiving the replacement. Since we already provide free shipping on the original order, additional courier charges for replacement shipments must be borne by the customer. The replacement bottle will be dispatched after the damaged item has been received and verified.

  • Although every parcel is packed using protective bubble wrapping and secure packaging, we also depend on third-party courier companies. Transit damage is beyond our direct control, but we always aim to provide a fair solution for genuine cases.

⚠️ Claims submitted without a complete unboxing video, clear evidence, or after 24 hours of delivery may not be eligible for compensation, refund or replacement.

Contact Us

📱 WhatsApp: 0300-0552692
🌐 Website: SamePerfumes.pk
🏭 Manufacturing Facility: Lahore, Punjab, Pakistan
🏢 Warehouse & Dispatch Center: Dream House Warehouse, Daska, Sialkot District, Punjab, Pakistan

Official Bank Account

Account Title: SAME PERFUMES
Bank Name: Al Baraka Bank
Account Number: 0102699868017

By placing an order on SamePerfumes.pk, you acknowledge and agree to all the policies, terms and conditions mentioned above.